If for any reason you are not happy with your purchase, we have a 14-day return policy for store credit or exchange only. We do not offer refunds at this time.

All sales are final on: sale merchandise, custom orders, gift cards, all edible items, or personal care goods (such as body soaps or lotions) and cannot be returned or exchanged.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Proof of purchase will be required at the time of return request.

Please email us at hi@hotorimarket.com to start the process of your return, or have questions or concerns about your specific items.